FAQ
How do I place an order?
Easy:
- Browse the collection.
- Choose your hat, select your size.
- Click ‘Add to Cart’.
- Head to checkout and follow the steps.
You don’t need an account—but creating one makes it easier to track orders, save your wishlist, and generally glide through checkout like a gentleman (or lady) in a hurry.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- PayPal
- Shop Pay
All payments are securely processed through Shopify. We don’t store your card details.
How do I sign up for Mister Miller updates?
Scroll to the footer of our website and enter your email address. You’ll get the occasional missive—new arrivals, limited editions, studio stories, and seasonal style inspiration. No fluff, no spam, no nonsense.
I’ve forgotten my password—help?
It happens to the best of us. Click ‘Forgot your password?’ on the login page and follow the reset instructions. Still stuck? Email us at w.w@mistermiller.co.uk and we’ll sort it.
When will I be charged?
Your card will be charged at the time of purchase. Once payment clears, we begin preparing your order with the care it deserves.
Can I cancel or change my order?
If you need to cancel or make a change, email us within 24 hours at w.w@mistermiller.co.uk. We’ll do what we can. Once an item’s been shipped, it’s out of our hands (and on its way to yours).
Which currencies do you support?
Prices are shown in GBP by default. If you're shopping from abroad, your local currency may display automatically. Either way, your total will be confirmed before checkout.
Will my personal details stay safe?
Yes. Privacy is part of our philosophy. We’ll never misuse your data, and we’ll never share it without good reason. For details, please see our [Privacy Policy].
Where can I find sizing or fit advice?
Each product page includes helpful fit notes. Still not sure? Email us at w.w@mistermiller.co.uk and we’ll offer guidance based on style, fit and form. We’re here to help.
Do you offer personal styling support?
Absolutely. Whether you’re building a look or topping it off, we can help. Drop us a line at w.w@mistermiller.co.uk for styling suggestions or gift advice. Consider us your hat house confidants.
Shipping
Fast shipping
We offer varying shipping services for your ease.
UK orders received before 12.00pm Mon – Fri will be sent via tracked 24 hour service. You will receive an email when your order is on its way.
International shipping - destination dependent - may take up to 5 days to be delivered. You will receive a tracking email when it has been sent so you can follow your parcel's progress.
Order tracking
As soon as your hat leaves the studio, we’ll send you a dispatch email with a tracking link—so you can follow its journey from our hands to your head.
We work with trusted couriers and take care with every parcel. If your tracking goes quiet for too long or something feels off, email us at w.w@mistermiller.co.uk and we’ll chase it down faster than a bakerboy in a backstreet paper run.
We’ve got eyes on your order—right up until it lands safely with you.
BUSINESS ADDRESS
Shipping From
Mister Miller Hats, Bespoke 77 Ltd
Unit 10-11, Arlesey Business Park
Mill Lane, Arlesey
SG15 6RF
United Kingdom