Easy:

1. Browse the collection.
2. Choose your hat, select your size.
3. Click ‘Add to Cart’.
4. Head to checkout and follow the steps.
   
   You don’t need an account—but creating one makes it easier to track orders, save your wishlist, and generally glide through checkout like a gentleman (or lady) in a hurry.

It happens to the best of us. Click ‘Forgot your password?’ on the login page and follow the reset instructions. Still stuck? Email us at w.w@mistermiller.co.uk and we’ll sort it.

Scroll to the footer of our website and enter your email address. You’ll get the occasional missive—new arrivals, limited editions, studio stories, and seasonal style inspiration. No fluff, no spam, no nonsense.

We accept:

• Visa
  
• Mastercard
  
• American Express
  
• Apple Pay
  
• PayPal
  
• Shop Pay

All payments are securely processed through Shopify. We don’t store your card details.

Your card will be charged at the time of purchase. Once payment clears, we begin preparing your order with the care it deserves.

If you need to cancel or make a change, email us within 24 hours at w.w@mistermiller.co.uk. We’ll do what we can. Once an item’s been shipped, it’s out of our hands (and on its way to yours).

Prices are shown in GBP by default. If you're shopping from abroad, your local currency may display automatically. Either way, your total will be confirmed before checkout.

Yes. Privacy is part of our philosophy. We’ll never misuse your data, and we’ll never share it without good reason. For details, please see our [Privacy Policy].

Each product page includes helpful fit notes. Still not sure? Email us at w.w@mistermiller.co.uk and we’ll offer guidance based on style, fit and form. We’re here to help.

Absolutely. Whether you’re building a look or topping it off, we can help. Drop us a line at w.w@mistermiller.co.uk for styling suggestions or gift advice. Consider us your hat house confidants.

We ship worldwide from our UK studio. If your country accepts fine hats by post, we’ll get it to you.

Orders usually dispatch within 3–5 working days. You’ll receive tracking details once your parcel leaves our hands. Transit times vary depending on where you are.

Shipping is calculated at checkout based on your location. We believe in fair pricing—no surprise surcharges or padded fees.

If you're ordering from outside the UK, you may be charged local customs duties or import taxes. These are the buyer’s responsibility. We’re working on integrating duties into your total in the near future.

We accept returns on standard (non-bespoke) hats within 14 days of delivery. To start a return, email w.w@mistermiller.co.uk. Items must be:

• Unworn
  
• In original condition and packaging
  
• Returned at your own cost
  

Once received and inspected, we’ll process your refund via your original payment method.

No—anything bespoke, embroidered, or made-to-measure is considered final sale. It was made just for you.

Shipping fees are non-refundable unless your item is faulty.

Use the original packaging and ensure it’s sealed securely. Returns must be in unused condition, or we won’t be able to accept them.

Refunds are processed within 10 business days of receiving your return. Processing times may vary slightly depending on your bank.

If you created an account, you can log in and view your order history and invoices. If you checked out as a guest, email w.w@mistermiller.co.uk and we’ll send you one directly.

We pride ourselves on service, but if something’s not right, please email w.w@mistermiller.co.uk with your order number and a brief description of the issue. We’ll investigate and resolve it swiftly and fairly.